Thank you for shopping at Tuff-Angle. This shipping policy outlines the terms and conditions related to the shipment of our products.
1. Shipping Locations
We currently ship to addresses within the continental United States. Please note that shipping to certain remote areas may incur additional charges or longer delivery times.
2. Shipping Methods and Delivery Times
At Tuff-Angle, delivery times vary based on order size, product quantity, and the shipping method selected. The timelines below are estimates and may change based on inventory levels, carrier capacity, and seasonal demand. For time-sensitive orders, please call to verify availability and current lead times.
Small Orders (Cartons / Boxed Quantities)
For standard carton-sized orders and smaller quantities:
Processing Time: Typically 1–2 business days
Shipment Method: Parcel services (UPS, FedEx, USPS, etc.)
Transit Time: Depends on carrier and destination, usually 2–5 business days
Medium to Large Orders (Skid / Pallet Quantities)
For palletized orders shipped via LTL (Less-Than-Truckload) freight:
Processing Time: Typically 5–7 business days
Transit Time: Varies by carrier, freight lane, and destination
Estimated Delivery: Usually 5–7 business days after pickup
These orders require freight coordination, staging, and scheduling, which results in longer lead times compared to small parcel shipments.
Bulk & High-Volume Orders (Multiple Skids / Custom Runs)
Very large or custom-volume orders may require:
Processing Time: 1–2+ weeks depending on production volume
Transit Time: Based on freight carrier schedules and distance
Total Delivery Time: Can extend to 2+ weeks
(especially during holidays, peak freight seasons, or special manufacturing runs)
Because these orders involve production planning and freight logistics, delivery times vary more widely. Customers are strongly encouraged to call us to verify current lead times for large-volume shipments.
Important Notes
Delivery timelines listed above are estimates and not guaranteed.
Carrier delays, weather issues, and peak-season conditions may impact transit times.
If you need a shipment by a specific date, please contact us before placing the order.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.
5. Shipping Insurance
Tuff-Angle does not provide shipping insurance or assume liability for lost, damaged, or stolen packages once an order has been transferred to the carrier. We do not offer any form of shipping liability coverage. Most major shipping carriers include limited liability coverage under certain circumstances. This limited coverage is provided directly by the carrier and not controlled or guaranteed by Tuff-Angle. Customers may purchase additional shipping insurance at an extra cost when available during checkout. Any optional insurance purchased is a contract between the customer and the insurance provider, not Tuff-Angle.
6. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We are not responsible for any delays caused by customs clearance.
7. Address Accuracy
Please ensure that you provide an accurate and complete shipping address at checkout. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, you will be responsible for the additional shipping costs to reship the order.
8. Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier to investigate the issue. If the carrier is unable to locate the package, please contact us through our contact page link provided on our website, and we will assist you in resolving the issue.
9. Contact Us
If you have any questions about our shipping policy, please contact us through our contact page link provided on our website.
